Gartner Research

Unified Workgroup Communications Brief Featuring Research by Gartner

Today, the power of unified communications is expanding beyond the traditional office space and into the industrial areas where the revenue generation for many enterprises actually takes place.

These industrial employees – the production line worker, the hotel housekeeping and countless others – use different devices on different networks and face far different challenges communicating than office workers. Their preferred collaboration methods – radio, telephone, and even pager to resolve work tickets from dispatch or alarms from equipment – are focused on issue prevention or resolution, and optimized for their workflow and environment.

Examine how Unified Workgroup Communications enable workers to connect instantly, without boundaries and with added intelligence. Plus, discover how some emerging technologies on Gartner’s Hype Cycle for Unified Communications and Collaboration apply in the Unified Workgroup Communications space. Read Motorola Solutions new complimentary brief “A Workgroup-Centered Perspective on Unified Communications” featuring research from analyst firm Gartner.

Contact Us for Your Copy of the Unified Communications Brief

Unified Workgroup Communications Uses Several Technologies In the Gartner UCC Hype Cycle

While the modality and infrastructure of communications in industrial workspaces differ from an office workspace, there are enabling technologies in various stages of the UCC Hype Cycle that apply to the needs of the Unified Workgroup Communications space as well. Some of these include:

  • Virtual Personal Assistant (Embryonic)

    Industry-specific Virtual Personal Assistants provide clear benefits to workers outside a traditional office environment. While voice interaction is an emerging technology in all workspaces, it will be even more critical for the suitability of VPAs in the industrial space, as workers will be more likely to need their eyes and hands engaged with their activity to ensure safety and productivity. Given the availability of clear processes and procedures and high employee turnover in some roles, the VPA can play a vital role in ramping up new employees and smoothing transitions within the enterprise. The concept of “eyes up, hands free” is a foundational aspect of Motorola Solutions design and development in mission- and business-critical workspaces, and development of VPAs to serve the unique needs of our customer base is an area of focus for the company.

  • Spatial Audio (Emerging)

    Audio communications in the industrial workspace already provide unique challenges with respect to background noise and audio clarity. As the industry leader in mission-critical audio communications for public safety, Motorola Solutions brings unique technical expertise in the areas of noise cancellation, multiple microphone audio capture, and adaptive audio optimization.

    The benefit of spatial audio to personnel in an industrial workspace is far more fundamental than the more engaging meeting experience it delivers in an office environment. Out on a plant floor, in a warehouse, or in the utility space of a large hotel, limited visibility and a high noise floor can quickly lead to disorientation, especially for new employees or those experiencing some sort of health emergency. The ability for a coworker to spatially orient to the plea “I need help over here” provides immediate safety benefits to the enterprise.

  • Conversational User Interfaces (Emerging)

    Just as a physical user interface benefits from being simple and intuitive, the adoption and application of vocal interfaces hinges on the ability of the user to speak in common, industry-specific terms that are recognized by the technology as audio cues. In the context of an industrial user, the same challenges referenced earlier with respect to audio apply here as well. The proven capabilities of Motorola Solutions to identify and isolate desired audio characteristics in high-noise environments bodes well for the utilization of CUI by workers in challenging audio workspaces.

    This technology has a long history in the public safety space, most notably in the pioneering work of Project 54 at the University of New Hampshire. Launched in 1999 at the UNH Consolidated Advanced Technologies Laboratory, Project 54 focused on enabling a police officer to activate key capabilities of a patrol vehicle - lightbar, siren, radar, and radio - with voice commands. This team eventually formed a startup, 54ward, acquired by Motorola Solutions in 2013.

  • Communications Platform as a Service (cPaaS) (Adolescent)

    The cornerstone of the Unified Workgroup Communications offering from Motorola Solutions is WAVE, an application seamlessly connecting the land mobile radio systems favored in the industrial space with the commercial mobile and enterprise LAN technologies prevalent in office environments. Aside from breaking down communication barriers, WAVE also extends push-to-talk convenience and radio talkgroups and aliases to users on mobile devices, laptops, tablets, and desktop computers.

    Motorola Solutions introduced WAVE OnCloud, a cloud-based, software as a subscription (SaaS) service, in March of 2017. Featuring the same capabilities of a WAVE on-premise deployment, WAVE OnCloud offers monthly subscription pricing with competitive savings that scale dramatically with larger mobile radio deployments.

Truly Connect All of Your Workspaces

To be successful, many industries rely on business elements beyond the carpeted space served by traditional Unified Communications technologies. Team members on the industrial side of the value chain must be capable of collaborating with the front office, and vice versa, or else each group is operating in a vacuum. Unified Workgroup Communications offerings such as Team Communications from Motorola Solutions allow all aspects of the business to collaborate on the device they prefer to use, on the networks they have available, and ensure that critical intelligence from IIOT, SCADA, or other sources is shared immediately between those who know, and those who need to know.

With the introduction of WAVE OnCloud, the new cloud-based SaaS push-to-talk offering from Motorola Solutions, getting started on the path to Team Communications could not be easier or more cost-effective. With a minimal investment, digital radio users will be able to communicate in talk groups with users of other devices, increasing collaboration and boosting efficiency and customer service.

RADIO ONE is one of the largest Motorola Solutions Channel Partners in the United States. We provide communications solutions, FCC licensing assistance and rentals of communications systems to enterprise and government customers.

Free Consultation

Follow Us:

 © Radio One Inc. All Rights Reserved Motorola Two Way Radio Communications Provider for the Orlando Area, Florida