Total Customer Satisfaction.

It’s what we always strive for. It’s the thing that makes us the most proud. It’s what keeps us one step above our competitors.

We provide courteous, thorough and prompt response to all inquiries. All of our employees attend seminars and workshops to sharpen their customer service skills. The result is a greater team spirit and an increased awareness of our customers' needs.

Our number one goal is to provide you with the communication tools that will fulfill your exact communication requirements, ensuring maximum reliability, thereby attaining total customer satisfaction. To attain this, we offer the highest quality products and services at competitive prices.

RADIO ONE supports our customers with several exclusive guarantees:

Customer Satisfaction Guarantee

Your satisfaction is our number one goal. RADIO ONE, together with the support of Motorola, will use its best efforts and work diligently and fairly to assure complete customer satisfaction.

Money Back Performance Guarantee

RADIO ONE will specify in writing, at the customer’s request, the expected performance of a new Motorola radio communications system. The area of coverage specified will be for 90% of the area, 90% of the time. If the radio system purchased does not achieve the specified performance within 30 days of purchase, RADIO ONE will refund or credit 100% of the customer’s payment for the system upon the return of all the equipment.

30-Day Replacement Guarantee

RADIO ONE will replace any new Motorola radio that is purchased and fails within the first 30 days after delivery.

Clear Frequency Guarantee

RADIO ONE will research and recommend the best available low power UHF frequency for on-site communications systems. If the recommended frequency becomes unusable because of interference, RADIO ONE will re-program all radios at NO CHARGE during the warranty period or if covered by Service Agreement. (Not Available for single channel radios)

Trade-Up Guarantee

RADIO ONE will provide a trade-in allowance pro-rated for the age of the radios toward a trade-up to a new system.

New Technology Guarantee

RADIO ONE has a lease agreement which provides a guarantee of usable technology for the term of the lease.

RADIO ONE is one of the largest Motorola Solutions Channel Partners in the United States. We provide communications solutions, FCC licensing assistance and rentals of communications systems to enterprise and government customers.

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